Shipping Policy
We aim to provide reliable and timely delivery for all orders. This Shipping Policy outlines how and when your order will be shipped and what to expect.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. International Shipping
We ship worldwide!
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Shipping Methods: International orders are shipped via Canada Post, DHL, UPS, or other international carriers depending on location.
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Estimated Delivery Times:
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Standard International: 10–20 business days
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Expedited International: 10–15 business days
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Customs, Duties, and Taxes: All international customers are responsible for any applicable customs and import duties. These fees are not included in your order total and are collected by your local customs office.
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Tracking: Tracking numbers are provided with all international shipments.
3. Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, including a tracking number. Please allow up to 24 hours for the tracking information to become available.
4. Delays
Shipping times are estimates and are not guaranteed. Delays may occur due to weather, customs, or carrier issues. We are not responsible for delays beyond our control.
5. Incorrect Shipping Information
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, you will be responsible for any re-shipping fees.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@maisonkix.com within 7 days of delivery. We will work with the carrier to resolve the issue as quickly as possible.
7. Questions?
If you have any questions about your shipment or this policy, please contact us at: info@maisonkix.com.